TAUVIDTM Frequently Asked Questions
Why am I having issues registering/signing in?
To access cases and assessments, you need to register first with:
- First name
- Last name
- Email address
- Password
We will add your first and last name to your Certificate of Completion. If you forget your password, we can send you a password reset email to your email address. View our privacy policy for more info on collecting and storing information.
What should I do if I received an email but don’t remember my password?
Click the “Forgot Your Password?” link, enter the email address that you registered with, and click the “Submit” button. You will receive an email with your password.
How long will the training take to complete?
On average, the online reader training program will take 3-4 hours to complete. You can stop and start it as you wish. The program will keep your place.
Which devices and browsers work with this training?
The TAUVID Reader Training site is a browser-based site that is compatible on desktop platforms. iPads and tablet devices are not supported, and the required software will not function correctly on these devices. Please review and complete the training on a laptop or desktop computer.
We recommend using Chrome or Safari browsers. Here is a link to all supported browsers:
Please note that the Internet Explorer (IE) browser is not supported.
Where can I find instructions on how to setup MIM software?
You can find step-by-step instructions for setting up MIM software on our MIM Setup page or download the user guide here.
Why does the MIMviewer close while trying to load a PET scan?
After multiple PET scan downloads, this has occurred with iPad devices. Consider switching to a different desktop device.
Why is it taking so long to load the PET scans?
This is usually a limitation of the device resources. Consider switching to a different device.
What type of certification do I receive for completing the TAUVID Online Reader Training Program?
A personalized Certificate of Completion will be given to healthcare professionals who complete the TAUVID Reader Training Program in its entirety. We’ll email the certification immediately after completion of the online training.
Do I receive CME credit for completing the TAUVID Reader Training Program?
No. This training is not accredited for CME.
Who can I contact if I have a question about this site or need technical support?
If you need assistance or technical support for the TAUVID Reader Training site, please call the Lilly Answers Center at 1-800-LillyRx (1-800-545-5979).
How can I get live support setting up or reading a TAUVID scan?
For live assistance from a member of the Lilly medical staff on scan setup or interpretation, please contact the Lilly Answers Center at 1-800-LillyRx (1-800-545-5979).